Frequently Asked Questions
Answers to common questions about Fan Strategy.
01 Is Fan Strategy licensed and regulated?
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Yes, Fan Strategy operates under a license issued by the [jurisdiction] Gaming Commission, which ensures we adhere to strict rules on fairness, player protection, and fund security. Our operations are regularly audited by independent third parties to verify compliance. Players can verify our license number on the regulator’s website.
02 What documents do I need to verify my Fan Strategy account?
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To verify your identity, Fan Strategy requires a clear copy of a government‑issued photo ID (passport, driver’s license) and a recent utility bill or bank statement showing your name and address. We may also ask for a selfie or video verification for added security. Verification is typically completed within 24 hours.
03 Which payment methods can I use to deposit funds at Fan Strategy?
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Fan Strategy accepts Visa and Mastercard credit/debit cards, e‑wallets such as Skrill and Neteller, direct bank transfers, and cryptocurrencies (BTC, ETH, USDT). Deposits via e‑wallet or crypto are processed instantly, while card transactions may take a few minutes. The minimum deposit is €10 for most methods.
04 Do Fan Strategy's welcome bonuses come with wagering requirements?
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Yes, the Fan Strategy welcome bonus includes a 35× wagering requirement on the bonus amount only, which must be cleared within 30 days of activation. Once the requirement is met, any resulting winnings can be withdrawn. Bonus funds cannot be used on certain markets marked as “non‑contributory.” If you fail to meet the wagering deadline, the bonus and any winnings are forfeited.
05 What does ‘handicap betting’ mean on Fan Strategy?
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Handicap betting gives one team a virtual advantage or disadvantage to level the playing field. For example, a -1.5 handicap on the favorite means they must win by at least two goals for a handicap bet to win. If the underdog loses by fewer goals or wins, the handicap bet on the underdog pays out. It’s a way to get higher odds on matches where one side is heavily favored.
06 How can I set deposit limits or self‑exclude on Fan Strategy?
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Fan Strategy provides responsible gambling tools in the ‘My Account’ section where you can set daily, weekly, or monthly deposit limits, as well as loss limits. You can also request a self‑exclusion period ranging from 24 hours to several years, during which your account will be locked and you’ll be unable to log in. All limit changes take effect immediately or after a cooling‑off period as required by regulation. For further assistance, you can contact our support team via live chat or email.